DealDash and the BBB: A great rating

Did you know is an Accredited Business with an “A” rating from the Better Business Bureau? Anyone can check it out. The BBB ratings run from A+ (highest) to F (lowest).

Now why is that important? For one thing, no business receives such a high rating without “earning” it. Therefore, this “A” rating by the BBB should give DealDash customers the confidence to know that DealDash is indeed a fair and honest penny-auction shopping site.

According to the BBB, “ratings represent the BBB’s opinion of how the business is likely to interact with its customers,” and DealDash has always excelled in customer service. In fact, DealDash provides the best customer service I have ever received.

According to the BBB, its rating is also based on information they obtain about the business, including complaints received from the public. In other words, the BBB not only uses information directly from businesses, but they also use information they get from public data sources.

Information found on public data sources is where even the best companies in the world might have some of its greatest challenges. Why? We cannot believe all of the information we see on various public sources because it can be misleading or just plain wrong. Whenever that happens it reminds me of something my mother said, “You can have a basket full of beautiful, delicious red apples, but all it takes is one bad apple to spoil the whole bunch.” This quote substantiates the human condition that a few people just like to complain and are never satisfied with anything.

Likewise, the large majority of happy and satisfied DealDash customers write positive reviews on these public data sites. However, all it takes is a single complaint to confuse or discourage new customers. Compared to the large number of customers DealDash serves, the number of complaints is low and they usually come from players who never learned how to play. That hardly seems fair, does it?  That’s why I don’t like to see any company receive an unfair negative review in a public forum.

Based on an average of 377 Customer Reviews, the BBB gave DealDash a 4.02 out of a possible 5 stars. That isn’t bad. In fact, it’s very good. But if the truth were known about the unfair negative reviews, DealDash would most likely receive an even higher or perfect 5-star rating.

What do I base this assumption on? Well, I’ve read some of the complaints posted, and as a long-time DealDash customer, it’s obvious to me that nearly all of the complaints have nothing to do with anything the company did wrong. Instead, it had everything to do with new shoppers who started playing before they learned how to play. Most of us have seen shoppers like that – those who bid every other one because they do not yet know how to use BidBuddy. DealDash has done everything possible to help new customers learn how to play smart. They even provide a practice video to help new customers get started.

One of my favorite quotes by poet John Lydgate (later adapted by President Abraham Lincoln) explains this phenomenon very well. Lydgate wrote, “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time.” In spite of the fact it’s an impossible feat to accomplish, DealDash continuously strives to “please all of the people all of the time.” LOL!

The bottom line

If you are here to read helpful winning tips, you are off to a good start. A lot of helpful information is also provided on the bottom of the DealDash home page.

DealDash has now been in business 14 years, and no company stays in business that long unless they are doing a lot of things right.

Informed shoppers who learn how to play smart are usually happy and satisfied customers who win plenty of auctions. But if you never learned how to play smart, please do not blame the company. Instead of writing an unfair negative review, do the right thing and reach out to customer service. If you do that, you can soon become a happy and satisfied customer, too.

Happy shopping everyone!

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This sponsored blog post was submitted by: Barbara L. Sellers. Barbara was compensated by DealDash for this blog post. Blog posts are written by real DealDash customers. The opinions and advice here represent our customers’ views and not those of the company.