Legendary Customer Service

Most customers could list several different reasons why they love to shop on DealDash.com.

Recently, I was reminded of one of those reasons: amazing, excellent, superb customer service. In a Facebook comment, somebody described DealDash customer service as “legendary.” I loved how perfectly the term “legendary” describes the kind of service DealDash provides.

For example: I seldom complain about anything I win on DealDash, but I was disappointed when I won a high-quality leather purse that did not include a shoulder strap. I love shoulder straps on purses because it’s a big help when I’m out and about. Shoulder straps make it possible for me to throw my purse over my shoulders so I can free-up my hands to do other things, like carry packages. This is especially important during the Christmas shopping season. I’m sure most women would agree.

It was difficult for me to believe that such a high-quality leather purse did not come with a shoulder strap, so I contacted a customer service representative to question whether it was supposed to have one but somebody might have forgotten to put it inside the purse. I received an immediate response to my question — No, unfortunately, the purse does not come with a shoulder strap, but it probably should.

My question was answered and I assumed that would be the end of it.  Because the purse had no shoulder strap, it sat in my closet unused for a long time. To my surprise and delight, however, that was not the end of it. The DealDash customer service representative I spoke with followed up and soon located a shoulder strap for me that I could attach to the purse.

Now that’s what I would call “legendary” customer service.

This sponsored blog post was submitted by: Barbara L. Sellers. Barbara was compensated by DealDash for this blog post. Blog posts are written by real DealDash customers. The opinions and advice here represent our customers’ views and not those of the company.