DealDash Wins & Exchanges

DealDash bidder Sabrina wrote us with this very good question regarding exchanging wins.
She asked,
“I’m not sure if you will read this but if you do I hope you can answer me a question. I did recently win an Item and as far as I know the only one actually selling it is Walmart so i believe that is where I will be getting it from. It is valued at 180 dollars, however i do not need the Item at all. I noticed you exchanged the Items for a similar Item but do you think I would be able to exchange it for a completely different Item?”
Good question Sabrina. Can you exchange an item that you win on DealDash that was fulfilled by Walmart? Well, first of all if the item you received was shipped by Walmart, many items on DealDash are due to DealDash’s partnership with Walmart, but not all items are. When your item arrives check to see if it has a receipt/packing slip from Walmart, if so – and unopened, you can bring the item back to Walmart and return it according to their return & exchange policy promise:

to be your trusted partner for technology by delivering the advice, service and convenience you deserve – all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

You can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase and ID, and we will process your return or exchange.

DealDash’s return policy: “What is your return policy?
Please contact our support team within seven days after you’ve received your item for instructions on how to return your item. We’ll give you the money back you used to buy the item. Any bids spent bidding will not be returned.”

Like Diane shared in her post about the seamless item exchanges between DealDash & Walmart, all you have to do is pay the difference of the item or you will receive a store credit if the new item is less than the exchange:

“Recently, I won a Samsung over the range microwave oven. It was black and I needed stainless steel to match the other appliances in my kitchen. I took it to Walmart, which is where it came from, and exchanged it for stainless steel. I did the same with a Lorex Security System that I recently won. It was a wired system and I needed a wireless system.  You will pay the item difference or you will get a store credit if the new item is less than the exchange. The DealDash exchange was smooth and simple.”
Have you won an item on DealDash that you would like to return? Hope this post helps you out!